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  • ŠKODA

Mervyn Stewart Aftersales Services - Always Let The Experts Look After Your Car!

Posted on 20 Sept 2020
Mervyn Stewart Aftersales Services - Always Let The Experts Look After Your Car!

“…ALWAYS LET EXPERTS LOOK AFTER YOUR CAR…”

At Mervyn Stewart we always like to give our customers value for money along with exceptional customer service.

“…OUR AIM IS SIMPLE…”

We want to exceed your expectations; increase the level of trust you have with each visit and we will do this by providing our transparent pricing and industry leading video reports.

“…AUTHORISED DEALERS ARE MORE EXPENSIVE – RIGHT?...”

This is not the case. We can honestly say that with the trained staff we have in both branches we give all our customers a clear and transparent break down of what the vehicle requires and when, following the correct service schedules. We also provide flexible service plans and options to spread the cost of repairs. Its always worth getting a quote from us.

“…ALWAYS GET A QUOTE FROM US…”

CASE STUDY

We have recently had a customer referred to ourselves by one of their family as they had an ongoing issue with a vehicle. It was great to rectify the car in a very short timeframe and see the delight on the customers face when a member of the service team quoted a price to have the work carried out. (is that all)!!!

The customer then shared the vehicles most recent service records from one of the local independent garages. Unfortunately, the vehicle had been what I can only descried as over serviced. In 2018-2019 the garage had charged the customer for major services on both occasions. If the vehicle was even due a major service in 2018 the majority of components replaced would not have been due again until 2022 or another 40,000 miles. The customer has been made to pay for work not required. The estimated saving for the customer if Mervyn Stewart Skoda had of serviced the vehicle in question in 2018-2019 with the mileage covered would have been significant.



WHAT OUR CUSTOMER SAY

“…Mervyn Stewarts in Bangor are a professional dealership with efficient service and management departments, you are well looked after as a customer and under the current COVID restrictions you were still made to feel safe in the dealership. The car was as always spotless when handed back along with a full service and checklist...”

“…Great service from both Alison and Aaron. Great atmosphere in the showroom and very friendly knowledgeable staff...”

“...Delighted with the servicing of my car. Car was left off at lunch time and I came back to what looked like a new car which a was also cleaned inside and out! Email sent with report about the service and findings which was super and informative...”

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