Customer Experience Executive (CEEB1805)
Due to an ever growing demand within our business we are pleased an exciting opportunity has arisen for a Customer Experience Executive to join our vibrant team, based mainly in our Skoda branch in Boucher.
As a Customer Experience Executive you will be receive the customers into the business providing a general support service for the sales team, treating each customer as a valued individual, with care and respect and providing the highest level of customer service at all times.
You will also establish the customer needs, carry out initial product presentation and complete test drives before introducing the customer to a senior member of the sales team.
It will be necessary to maintain a detailed product knowledge of the brand range in order to answer sales enquiries from the customer and build a desire for the product and services offered.
Providing administrative support to the Sales Team to include preparing cars for handover, keeping customers informed maintenance of systems is also key to this role.
Updating and maintaining the Dealership customer database producing reports when required.
Pro-actively supporting the Sales Team to achieve their targets engaging with service customers and finance renewals
You will need to be able to work with other team members to deliver high levels of customer satisfaction
Maintaining a consistent professional manner is very important
Good written and oral communication skills are of high value in this position and we would desire the successful applicant to be educated to A Level standard but require at least 5 GCSE including Maths and English grades A-C as essential.
A full and valid driving licence is also essential.
Previous customer service experience would be an essential.
Salary and Benefits
Training and Development opportunities
This is a full time position, 45 hours, based in our Boucher showroom
Mervyn Stewart is an Equal Opportunities Employer. Closing date is for all completed applications to be received is close of business Friday 1st June 2018. Mervyn Stewart reserve the right to expand the criteria to aid shortlisting.
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