OUR CUSTOMER REVIEWS

Staff/service team were very helpful and enthusiastic. I needed a courtesy car at the last moment and this was arranged, insurance sorted. The servicing was efficient, and communication was clear about what else needed replacing on the car. I was also pleased with the overall price for the work completed. There was no delay in picking the car up. Most of my contact was with a lad at the service desk. He was very personable. I had brief contact with another female service dept worker and she also sparkled. Prior to this I'd made a phone call to the servicing manager and he was helpful sourcing a replacement car for me. I am a psychotherapist and so, study human behaviour for a living and I can tell there was a genuineness with the staff that was lovely to experience as a customer.

My experience has been that this organisation and the product, in this case a Skoda Superb, and every member of staff I have had the pleasure of dealing with, has been most friendly and efficient. I look forward to a long and enjoyable experience of Skoda and the Mervyn Stewart organisation. Thank you.

Kevin who I was dealing with was very helpful and friendly. I told him exactly what I wanted on my new car and although they didn’t have one to match my needs in the showroom he did a search to find one for me. He found me a car of the colour and spec that I was looking for.

I gave a five-star rating to Mervyn Steward Skoda in Bangor, honestly because of how attentive Mark was, as the sales representative for Skoda. That was a very pleasant experience, we were able to resolve all the issues very rapidly, and he was able to give us a look inside on the cars. In addition to that, Ian, who was the sales manager, and Robyn, who looked after the finance, were all fantastic, and actually getting us the deal, we need with the monthly payments that we wanted. And a very happy response all around.

A nice experience. Salesman, John Byrne very helpful.

Received very good customer service. Was provided with friendly approachable staff. Got courtesy car and was kept up to date with progress of work carried out as well as a video from the mechanic. Quick turn around and a detailed report on the service of car.

This is the 2nd car I have purchased through Skoda Belfast, and the 2nd time I have had contact with Sale Executive Gary and Nick the Sale Manager. On both occasions I have been highly impressed with the team- what a professional bunch! The video clips are an excellent addition to the service including one on the morning of my pick up of my car going through having a wash before picking up! I have used the service yard at Skoda Belfast too and I would highly rate them to all of my friends and family! I will most certainly be back when the time is right for an upgrade and really enjoy Gary’s sales techniques. Gary has a very unique sales pitch which I witnessed him adjust/tailor to different customers and their needs which I think is very important, as he is able to understand and recognise people and different personalities - which gives his sales a very personal and friendly touch - I felt very welcome and remembered from my last purchase! Well done Gary! Everyone I met from front line reception to another colleague I met at a nearby petrol garage who stopped me to ask about my new purchase are 5* members of the Skoda team!

From the moment we walked in we were made to feel welcome and everything was explained very clearly and openly. We walked away delighted.

1st class professional service.

Excellent customer service. Attentive and friendly staff. Video from the service was novel and interesting. No sales pressure but clear and upfront pricing. The feedback sheet was easy to follow. Very honest about how car would meet my needs. Answered all questions. When I was in for service Gary made a point of coming over and checking up on how the car was going. I will definitely go back to him when I am looking another car.