OUR CUSTOMER REVIEWS

A nice experience. Salesman, John Byrne very helpful.

Received very good customer service. Was provided with friendly approachable staff. Got courtesy car and was kept up to date with progress of work carried out as well as a video from the mechanic. Quick turn around and a detailed report on the service of car.

This is the 2nd car I have purchased through Skoda Belfast, and the 2nd time I have had contact with Sale Executive Gary and Nick the Sale Manager. On both occasions I have been highly impressed with the team- what a professional bunch! The video clips are an excellent addition to the service including one on the morning of my pick up of my car going through having a wash before picking up! I have used the service yard at Skoda Belfast too and I would highly rate them to all of my friends and family! I will most certainly be back when the time is right for an upgrade and really enjoy Gary’s sales techniques. Gary has a very unique sales pitch which I witnessed him adjust/tailor to different customers and their needs which I think is very important, as he is able to understand and recognise people and different personalities - which gives his sales a very personal and friendly touch - I felt very welcome and remembered from my last purchase! Well done Gary! Everyone I met from front line reception to another colleague I met at a nearby petrol garage who stopped me to ask about my new purchase are 5* members of the Skoda team!

From the moment we walked in we were made to feel welcome and everything was explained very clearly and openly. We walked away delighted.

1st class professional service.

Excellent customer service. Attentive and friendly staff. Video from the service was novel and interesting. No sales pressure but clear and upfront pricing. The feedback sheet was easy to follow. Very honest about how car would meet my needs. Answered all questions. When I was in for service Gary made a point of coming over and checking up on how the car was going. I will definitely go back to him when I am looking another car.

The Manager, Mr. Duncan and his sales representative, Josh were more than helpful with regards to explaining all the details of the Karoq and the associated aspects of the financial arrangement. This made the experience hassle free.

The staff were all pleasant and welcoming, without being too pushy. My car is due for replacement next March, and Mark Isherwood was very helpful in explaining why you no longer make the Yeti - which is what I would want -, and that you have a new model coming out later in the year, which I may wish to test.

Prompt attention on arrival. Friendly helpful staff. Driver to take me home happy to chat, even put up with my back seat driving.

The team were very thorough in servicing the car. They contacted Motability during the service to ask if they could change the break disks which may have lasted a little while longer but would likely have needed to be done in the very near future and probably while we were driving the 600 miles to visit our family next month. We were dropped at the local shopping centre while the service was taking place and picked up once it was finished. We were on a tight schedule so there wasn't time to have the complementary valet done, so Sam said to bring it back and they would do that for us which we did later in the day. We enjoyed a very nice coffee while we waited.